Correspondence in Business (including E-mail Etiquette)
Overview
There is no better impression than a Great First Impression! The objective of this workshop is to write clear, concise and professional documents & e-mails, using the correct grammar, punctuation and sentence construction.
Course Prerequisite
Microsoft Word & Microsoft Outlook as well as Basic Writing Skills
Course Outline
| This course consists of 7 modules |
| Module One |
Basic Writing Skills
Ten Steps to Good Business Writing |
| Module Two |
Letter Writing Techniques (Planning, Writing & Editing)
Write a Business Letter
Different Business Letter Layouts
Memo’s / Faxes |
| Module Three |
E-mail Etiquette
Keeping on top of E-mail
Writing great E-mails
Using E-mail Responsibly
Guidelines on Netiquette |
| Module Four |
Business Reports
Press Releases |
| Module Five |
Notices / Agendas / Minutes
Meeting Terminology |
| Module Six |
Responding Positively to Customer Complaints |
| Module Seven |
Professional Presentations |
| Duration |
1 day |
| Cost |
R1 200,00 (excl. VAT) |
| Includes |
Comprehensive Manual
Lunch & Refreshments
Electronic Certificate (on successful completion of the course) Electronic Trainer Feedback Report
Electronic Delegate Feedback Questionnaire |
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