“There is only one valid definition of business
purpose: to create a customer!”
Modern day customers demand a high standard of competence and service. Their decision to invest and remain with your company is based on SERVICE. Good service is no longer good enough: Pursuing SERVICE EXCELLENCE is the key.
Course Outline
This course consists of 7 modules
Module One
What does Customer Service Mean?
Keys to Customer Service
Customer Wants & Needs
Service Success Loop
Module Two
Approaching the Customer
Open & Closed Questions
Meeting or Exceeding Customer Needs
Module Three
Extraordinary Service Opportunities
Product Knowledge (Features/Advantages/Benefits)
Talkers & Walkers
Module Four
Overcoming Objections
Module Five
Customer says: “I demand better Quality”
Customer says: “Make me feel at Home”
