Each person has unique capabilities and talents, strengths and weaknesses - and feelings. This workshop will help each delegate to do a better job at managing employees and creating a workplace that supports the goals of the company.
| This course consists of 7 modules |
| Module One |
Settling into your New Job
Managing People |
| Module Two |
Building Great & Productive Teams
Set Goals and Targets |
| Module Three |
Developing Leadership Skills
Body Language and Stress Management |
| Module Four |
Assertive Communication
Interacting with Others (Listening / Feedback / Managing Conflict) |
| Module Five |
Manage Good Performance
Manage Poor Performance |
| Module Six |
Assign work and Delegate to Individuals and Teams
Leading, Attending and achieving Goals in Meetings |
| Module Seven |
Identify your Customers and meeting their needs |
