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Office Administrator
Overview
Understanding the position & functions of an office administrator in the company as well as the importance of being part of
a team.
Course Outline
| This course consists of 16 Topics |
| Topic One |
Role & Responsibilities of the Office Administrator |
| Topic Two |
Self Image & Self Esteem |
| Topic Three |
Positive Attitude |
| Topic Four |
Dress Code & Grooming |
| Topic Five |
Working as a Team |
| Topic Six |
Business Etiquette & Office Manners |
| Topic Seven |
Customer Service |
| Topic Eight |
Resolving Conflict |
| Topic Nine |
Cultural Diversity |
| Topic Ten |
Physical Differences in the Workplace |
| Topic Eleven |
Telephone Skills & Etiquette |
| Topic Twelve |
Non Verbal & Oral Communication |
| Topic Thirteen |
Written Communication |
| Topic Fourteen |
Time & Stress Management |
| Topic Fifteen |
A Filing System that works |
| Topic Sixteen |
Staying Motivated |
| Duration |
1 day |
| Cost |
R1 200,00 (excl. VAT) |
| Includes |
Comprehensive Manual
Lunch & Refreshments
Electronic Certificate (on successful completion of the course) Electronic Trainer Feedback Report
Electronic Delegate Feedback Questionnaire |
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