Office Upkeeping (Tea Ladies & Cleaners)
Overview
The objective of the course is to empower and motivate the cleaners & tea ladies and for them to acquire the skills to have better control of the kitchen, bathroom, boardroom and general office environment.
| This course consists of 21 topics |
| Topic One |
Attitude & Self Image |
| Topic Two |
Dress Code & Grooming |
| Topic Three |
Body Language |
| Topic Four |
Etiquette in the Office |
| Topic Five |
How to Deal with Complaints |
| Topic Six |
Effective Communication Skills |
| Topic Seven |
Basic Telephone Skills |
| Topic Eight |
Customer Service |
| Topic Nine |
How to use your Time effectively |
| Topic Ten |
Handling Stress |
| Topic Eleven |
Serving Tea to colleagues and clients |
| Topic Twelve |
Kitchen Hygiene |
| Topic Thirteen |
Bathroom Hygiene |
| Topic Fourteen |
Setting up the Boardroom |
| Topic Fifteen |
Cleaning Offices |
| Topic Sixteen |
General Stock Control |
| Topic Seventeen |
Ten Golden Rules of Cleaning |
| Topic Eighteen |
Stopping Dirt at the Door |
| Topic Nineteen |
Clearing out Clutter |
| Topic Twenty |
Cleaning Tools & Products |
| Topic Twenty One |
Encyclopedia of Everyday Office Cleaning |
| Duration |
1 day |
| Cost |
R1 200,00 (excl. VAT) |
| Includes |
Comprehensive Manual
Lunch & Refreshments
Electronic Certificate (on successful completion of the course)
Electronic Trainer Feedback Report
Electronic Delegate Feedback Questionnaire |
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