Personal Assistant / Secretary
Overview
She is recognizable by her skills and personal attributes, attitude, efficiency, acceptance of responsibility, initiative, loyalty, commitment, grooming, tact and charm.
Course Outline
| This course consists of 12 modules |
| Module One |
The Role of the Personal Assistant |
| Module Two |
Personality & Self Image |
| Module Three |
Good Grooming & Attire |
| Module Four |
Telephone Techniques & Etiquette |
| Module Five |
Etiquette in the Office |
| Module Six |
Communication – Non-Verbal / Oral / Written / Electronic |
| Module Seven |
Business Presentations |
| Module Eight |
Business Meetings |
| Module Nine |
Business Entertaining |
| Module Ten |
Business Travel |
| Module Eleven |
Time Management |
| Module Twelve |
Customer Relations |
| Duration |
1 day |
| Cost |
R1 200,00 (excl. VAT) |
| Includes |
Comprehensive Manual
Lunch & Refreshments
Electronic Certificate (on successful completion of the course) Electronic Trainer Feedback Report
Electronic Delegate Feedback Questionnaire |
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