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Reception / Frontline
Overview
A receptionist or frontline person is the "gate-way" to every company. The objective of the course is for the receptionist to acquire the skills of dealing with different character types both telephonically and face-to-face.
Course Outline
| This course consists of 8 modules |
| Module One |
Front Desk - Making a Good Impression |
| Module Two |
Dress Code / Grooming / Attitude |
| Module Three |
Telephone Etiquette & Mannerisms |
| Module Four |
Dealing with Difficult Customers |
| Module Five |
Time & Stress Management |
| Module Six |
Working in a Diverse Environment |
| Module Seven |
Conflict in the Workplace |
| Module Eight |
Customer Service |
| Duration |
1 day |
| Cost |
R1 200,00 (excl. VAT) |
| Includes
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Comprehensive Manual
Lunch & Refreshments
Electronic Certificate (on successful completion of the course) Electronic Trainer Feedback Report
Electronic Delegate Feedback Questionnaire |
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