Sales Techniques (Incl. Telesales)
Overview
Selling as an activity is the act of convincing a prospect that your product or service is the correct one to satisfy their needs at the right price.
To be successful at selling, you need to learn to use the tools of the selling trade as effectively and as often as possible.
Course Outline
| This course consists of 7 modules |
| Module 1 |
Introduction to Selling
Customers & Consumers
Customer Wants & Needs |
| Module 2 |
The Process of Selling / Selling Cycle |
| Module 3 |
Thriving as a Telephone-Sales Professional
Ten Phrases to Banish from your Vocabulary
Actions that Promote Phone-Sales Success |
| Module 4 |
Prospecting your way to Success
The Art of Listening & Silence
Sales Correspondence
Sales Presentations
|
| Module 5 |
Guidelines for handling Objections
Coping with Complaints
Closing a Sale
|
| Module 6 |
Ensure Repeat Business
Buyer Behavior & Signals
Customer Service Tips
|
| Module 7 |
Stay Motivated for Success
|
| Duration |
1 day |
| Cost |
R1 200,00 (excl. VAT) |
| Includes |
Comprehensive Manual
Lunch & Refreshments
Electronic Certificate (on successful completion of the course) Electronic Trainer Feedback Report
Electronic Delegate Feedback Questionnaire |
|
