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Staff Development Workshops

These schedules are updated on a monthly basis, and serve as a guideline only. Course dates may be re-scheduled to accommodate our clients' needs.

NEW* NEW* NEW* PROJECT MANAGEMENT COURSE - 5 DAYS: 13-17 FEBRUARY

STAFF DEVELOPMENT WORKSHOPS (INCLUDING SATURDAYS*)
Course Duration Jan Feb Mar
CAREER DEVELOPMENT
Reception/Frontline 1 Day - 08 -
Telephone Skills & Etiquette 1 Day - 28 -
Personal Assistant / Secretary 1 Day - 06 -
Office Administrator 1 Day 08 - 10
Effective Report Writing 1 Day - 19 -
Manage Meetings & Minute Taking 1 Day 14 - 12
Correspondence in Business 1 Day 09 - 16
Basic English Grammar for Business Writing 1 Day - 07 18
Customer Service 1 Day 02 - 17
Time Management 1 Day - 22 -
Office Etiquette & Ethics 1 Day - 01 -
Office Upkeeping 1 Day 20 - 19
PERSONAL DEVELOPMENT
Motivation & Personal Effectiveness 1 Day - 30 -
Managing Conflict & Positive Assertiveness 1 Day - 29 -
Diversity & Equal Opportunities 1 Day - - 26
Emotional Intelligence 1 Day - - 13
SALES & MARKETING
Call Centre (Groups Only) 1 Day Groups Only Groups Only Groups Only
Sales Techniques (incl. Telesales) 1 Day 01 - 02
Presentation Skills
(Effective Public Speaking)
(Theory & Practical)		 2 Days 21 & 22 - 03 & 04
SUPERVISOR & MANAGEMENT
Management for New Leaders 1 Day 15 - 24
Managerial Leadership 1 Day - 05 -
Leadership for Women 1 Day - - 11
HUMAN RESOURCES
Train-A-Trainer 4 Days - 12 - 14 & 15 -

 
PST Calendar
Did you know?

Our On-Site Training courses are tailored to suit your companies' specific needs.

For more information, see our General Information section,

or contact us at: psttraining@iafrica.com

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