Business Etiquette & Professional Conduct in the Workplace

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Business Etiquette & Professional Conduct in the Workplace

Office Etiquette
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Overview

Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. Etiquette is respect, good manners, and good behaviour. The rules of Business Etiquette play a fundamental role in keeping the wheels of a business turning smoothly, and often contribute to business success.

Objectives

  • Define ethics, values & etiquette
  • Develop Confidence & Skills to interact in the business environment
  • Engage with clients & colleagues ensuring positive first & last impressions
  • Feel confident about your business communication in every situation
  • Develop an extra edge to establishes trust and credibility

Course Prerequisite

None.

Language of Delivery

English

Delivery Methods

Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.

Who should attend?

Office Administrators, All Office Personnel, New Appointees/Recruits

Duration

1 Day

Includes:

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

Course outline