Business Seminars


Attending a seminar has numerous benefits, including improving communication skills, gaining expert knowledge, networking with others and renewing motivation and confidence.

Business Seminars

Book your place on any of these exciting seminars now!

Please Note: Group Bookings Only


Phone our consultants on (021) 914 0850


Venue: Our Offices

Number of Delegates Required: 5

Venue: On Site

Number of Delegates Required: 5


08h30 – 12h00 or 12h00 – 15h30


PST Rosenpark, Bellville or On Site.


On Request


  • Seminar handouts
  • Training Folder and Pen
  • Refreshments
  • Attendance Certificate (PDF)
Writing Effective Emails

Writing Effective E-mails / E-Mail Etiquette

  • What is E-mail Etiquette
  • Keeping on Top of E-mail
  • Writing great E-mails
  • Using E-mail Responsibly
  • Guidelines on Netiquette
  • E-mail Do’s and Don’ts
  • E-mail Mistakes you must avoid
  • Basic English Grammar in E-mails
  • E-mail Punctuation
  • Tips for Perfecting You E-mail Etiquette
Effective Teamwork

Effective Teamwork (Working in Teams)

  • What is a Team?
  • Understand the value of working in a Team
  • Know your Team Members
  • Building Trust
  • Insist on Accountability
  • Communication in a Team
  • Resolving Conflict
  • Motivating Teams
Call Centre Etiquette

Call Centre Etiquette

  • What is a Call Centre
  • Inbound/Outbound
  • What makes Good Call Centre?
  • Good Telephone Etiquette
  • Managing First Impressions
  • Speaking with Confidence
  • Listening on the Phone
  • Positive Attitude Counts
  • Links between the Telephone and Customers
  • Customer Needs
  • Call-Handling Skills and Techniques
  • Answer & End a Call
  • Dealing with Difficult Situations
  • Staying Motivated to Succeed
Positive Attitude

Positive Attitude = High Performance

  • Positive Attitude – Your Choice
  • Choose to be Happy
  • Knowing Yourself
  • Goal Setting
  • Effective Communication
  • Being Assertive
  • Optimism & Kindness
  • Managing Difficult Relationships
  • Importance of Teamwork
  • Managing Stress
  • Strive to be the best
Disciplinary Hearing

Chairing a Disciplinary Hearing

  • Introduction: Stating case; Plea
  • When a Shop steward is present
  • Procedure:
    • First Presentation
    • Question Technique
    • Answering Presentation
    • Questioning
    • Witnesses
    • Questioning
  • Shop Steward Comment
  • Questioning
  • Factors (Mitigating / Aggravating)
  • Possible Postponement
  • Determination of Verdict and Sanction
  • Pronouncement and Delivery
  • Concluding Paperwork and Filing
  • Appeals / CCMA
  • Role Play
Debt Collecting

Powerful Debt Collecting Skills

  • Debt Collection – The Links
  • Speak well (Voice)
  • The Greeting
  • Listening
  • Outbound Calls
  • Forbidden Phrases
  • Tips on handling Difficult Debtors
  • Your Attitude
  • Make Collection Calls
  • Deal with Excuses
  • Arm yourself with facts
  • Irate Customers
  • Debt Collection – Negotiation Tips
  • Benefits of paying debt
Employment Equity

Employment Equity (EE)

  • What is Diversity?
  • What is EEO? (Equal Employment Opportunities)
  • What is AA? (Affirmative Action)
  • What is the purpose of the Employment Equity Act?
  • How will it help workers and managers?
  • Communication in a Diverse Workforce
  • Who will be affected by the law?
  • How can the law prevent discrimination at work?
  • Examples of unfair discrimination which the law prevents
  • Is there such a thing as fair discrimination?
  • What about sexual harassment in the workplace?
  • What happens if you are unfairly discriminated against in the workplace?
  • What will the CCMA do?
  • Overcoming barriers to Diversity
  • People with Disabilities