This course aims to empower participants with the skills and confidence to communicate effectively and professionally in a variety of business settings.
Read, Write & Understand English
English
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Managers and Supervisors / Sales and Marketing Professionals / Customer Service Representatives / Technical and Engineering Staff / Human Resources Personnel / Finance and Accounting Professionals / Project Managers / Any Employee Who Writes.
1 Day
Module 1 | Getting Started Writing Effectively Common Spelling and Grammar Issues Basic Concepts of Sentence Construction Jargon, Technical Terms & Legalisms Basic Concepts of Paragraph Construction Ten Steps to Good Business Writing |
Module 2 | Basic Structure of Agendas Writing Emails Writing Business Letters Writing Proposals |
Module 3 | Purpose of Business Reports Requirements of Effective Reports Factors that affect the Quality of Information Information Sources Confidentiality Features of a Formal Report Pointers for all Report Writing |
Module 4 | Creating a Report Setting Clear Objectives Structure the Report Main Elements of a Report Preparing to Write a Report Use of Graphics in Reports Dealing with Numbers Presentation of a Report Do’s and Don’ts of Report Writing |
Module 5 | Features of a Written Document Other Types of Documents Organisational Features of Text Proofreading – Techniques to Improve Proofreading Skills Printing & Publishing |