SOFT SKILLS
Being able to communicate clearly, coordinate and motivate staff, as well as plan tasks effectively are vital skills that all managers need.
Overview
This course will focus on two topics: Coaching – to help bring out the potential of staff; and Mentoring to offer support, guidance and leadership to the employees who develop skills and facilitate growth in the company.
Objectives
- What is Coaching and how does it work
- How you can use Coaching in the workplace
- Use Mentoring to play an important role in the development of people
- Use Mentoring to improve today’s workplace
Course Prerequisite
None
Language of Delivery
English
Delivery Methods
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Who should attend?
CEO’s / Managing Directors / Supervisors & Team Leaders
Duration
1 Day
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | Understanding Coaching Definition(s) of Coaching Qualities of a good Coach The Value of Coaching Important Principles of Coaching |
| Module 2 | Initiating Coaching The Coaching Process The GROW Model Setting Goals Understanding the Realities Identifying Obstacles Developing Options Identifying Paths Structuring a Plan |
| Module 3 | Making Coaching Work The Importance of Trust Trust and Coaching Eight Steps to Building Trust Providing Feedback Providing Constructive Criticism |
| Module 4 | Overcoming Roadblocks Common Obstacles Focussing on Progress Transitioning the Coachee Refining Coaching |
| Module 5 | What is Mentoring? How Mentoring differs from Coaching Roles and Competencies of a Mentor What should Mentors do? Effective Mentoring Tools Unhelpful Mentor Behaviours |
| Module 6 | Learning & Mentoring Styles Successful Mentoring Programs Criteria for a Successful Mentoring Programs Developing Mentoring Programs Learning & Mentoring Styles Using Appropriate Learning Styles Mentoring Styles to Avoid |
| Module 7 | Effective Mentoring Relationships Communication & Confidentiality Stages in a Mentoring Relationship Choosing and Managing Mentees Building Strong Mentoring Relationships Successful Mentoring Relationships |