Customer Service (Level 1)

SOFT SKILLS

Working on your personal development is not only essential for your own self-improvement, but can also help you thrive professionally.

Customer Service (Level 1)

Customer Service
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Overview

Customer Service starts the minute a customer calls or walks in the door. At that moment the customer experiences what is called a moment of truth. Understand fully what customer service means in relation to all our customers and recognize how our attitude affects customer service.

Objectives

  • Explain what Customer Service means in relation to Internal & External Customers
  • Recognise how one’s Attitude affects Service Standards
  • Master ways to Develop & Maintain a positive, customer focused, attitude
  • Develop techniques to better address Customers
  • How to Improve ourselves in the process

Course Prerequisite

Read, Write & Understand English

Language of Delivery

English

Delivery Methods

Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.

Who should attend?

Everyone who deals with customers either face to face or telephonically

Duration

1 Day

Includes:

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

Course outline