Customer Service starts the minute a customer calls or walks in the door. At that moment the customer experiences what is called a moment of truth. Understand fully what customer service means in relation to all our customers and recognize how our attitude affects customer service.
Read, Write & Understand English
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Everyone who deals with customers either face to face or telephonically