“There is only one valid definition of business purpose: to create a customer!” Modern day customers demand a high standard of competence and service. Customer Service is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Good service is no longer good enough: Pursuing service excellence is the key.
Read, Write & Understand English
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Everyone who deals with customers either face to face or telephonically