SOFT SKILLS
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Overview
Discover how to deal with the disciplinary process and how to prepare for and conduct hearings to ensure the smooth handling of matters and securing the best result.
Objectives
- Understand the legal implications
- How to deal with discipline issues from the start
- The different role players and their functions
- Prepare for and conduct a disciplinary hearing
- Outcome and CCMA
Course Prerequisite
Read, Write & Understand English
Language of Delivery
English
Delivery Methods
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Who should attend?
Managers / Supervisors / Team Leaders / HR Professionals and Shop Stewards
Duration
1 Day
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | Introduction to Disciplinary Process and its Purpose Labour Relations Act Basic Conditions of Employment Act Misconduct in the Workplace How to handle these instances of misconduct |
| Module 2 | Demonstrate an understanding of the creation of the CCMA Functions & Powers of CCMA |
| Module 3 | Verbal Warnings Written Warnings Final Written Warnings |
| Module 4 | Investigation Deciding if there should be an investigation Preparation Who does the Investigation? Grievances Suspension or not Carrying out an Investigation Witnesses Records |
| Module 5 | Paperwork & Timing What Paperwork? Required Information How Long in Advance |
| Module 6 | Preparation Investigation Venue Documentation |
| Module 7 | What the Verdict is based on Concepts of Beyond Reasonable Doubt and Balance of Probabilities How to Apply the Concept |
| Module 8 | Hearing Introduction: Stating Case Plea When a Shop Steward is present Procedure (First Impression, Question Technique, Answering Presentation, Questioning, Witnesses, Questioning Shop Steward comment Questioning Factors (Mitigating, Aggravating) Possible postponement Determination of verdict and sanction Pronouncement and delivery Concluding Paperwork and Filing Appeals CCMA Role Play |