SOFT SKILLS
Working on your personal development is not only essential for your own self-improvement, but can also help you thrive professionally.
Overview
The focus of the course is to facilitate positive intergroup interaction, reduce prejudice and discrimination, and generally teach learners who are different from others how to work together effectively.
Objectives
- Increase cultural awareness
- Respect in the Workplace
- Reduce Discrimination & Prejudice
- Increasing the inclusion of different identity groups
- Promoting better teamwork
- Create a positive work environment
Course Prerequisite
None
Language of Delivery
English
Delivery Methods
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Who should attend?
All staff members
Duration
1 Day
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | Overview of Diversity What exactly is Diversity? Fundamentals of Diversity How we Differ Rethinking Biases and Assumptions What is EEO? (Equal Employment Opportunity) What is AA? (Affirmative Action) Approaches to deal with diverse workforces Teamwork Promote Diversity = Improve Morale |
| Module 2 | Benefits of Diversity Identifying differences (Cultural & Personalities) Positive Attitude Cultural Differences Personality Styles Personality Challenges |
| Module 3 | Barriers to Diversity Prejudice & Discrimination Overcoming Barriers to Diversity Responses to Discrimination Dealing with Discrimination Guidelines to avoid Discrimination |
| Module 4 | Communication in a Diverse Workforce Steps for Effective Communication Common Communication Challenges Conducting Evaluations Giving Feedback Effective Communication Active Listening Giving Feedback |
| Module 5 | Manage Diversity in the Workplace Develop a Diverse Workplace Pitfalls of Managing Diversity Skills for Managing Diversity Putting Diversity to Work Making Diversity a C.H.O.I.C.E Transitioning through Change Embracing Change with Confidence Managing People in Conflict Advantages of Diversity |