Overview

This course provides delegates with a comprehensive toolkit to enhance their communication proficiency in both personal and professional contexts. Focused on self-awareness, active listening, and adaptability, the course aims to empower delegates with the skills needed to convey ideas clearly, build strong interpersonal connections, and navigate diverse communication scenarios. Covering aspects such as verbal and nonverbal communication, conflict resolution, and cultural competence, the course is designed for individuals across all organisational levels who seek to foster positive relationships, contribute to a collaborative work environment, and excel in their respective roles.

Objectives

• Delegates will develop a deep understanding of their own communication style, preferences, and potential areas for improvement
• Delegates will cultivate active listening skills to comprehend and respond effectively to others
• Delegates will enhance verbal communication by improving clarity, articulation, and adapting their language to different situations
• Delegates will learn to manage awkward circumstances with grace and influence
• Delegates will gain proficiency in interpreting and utilising non-verbal cues, such as body language and gestures
• Delegates will acquire strategies for addressing and resolving conflicts in a constructive and collaborative manner
• Delegates will recognise the Why’s and How’s behind how people act and respond to others

Course Prerequisite

Good understanding of English

Language of Delivery

English

Delivery Methods

Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.

Who should attend?

Individuals at all levels and across various departments as it contributes to a positive work environment, fosters collaboration, and enhances the overall success of the organisation. e.g. Managers and Leaders / Team Members / Customer Service Representatives / Sales and Marketing Teams / Human Resources Professionals.

Duration

1 Day

Includes:

• Comprehensive Manual
• Lunch & Refreshments (not applicable to on-site training)
• Electronic Certificate (on successful completion of the course)
• Electronic Trainer Feedback Report
• Electronic Delegate Feedback Questionnaire

Course outline