SOFT SKILLS
Working on your personal development is not only essential for your own self-improvement, but can also help you thrive professionally.
Overview
Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behaviour.
Objectives
- Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy
- Understand, use and manage your emotions
- Verbally communicate with others
- Identify the benefits of emotional intelligence
- Relate emotional intelligence to the workplace
- Balance optimism and pessimism
- Effectively impact others
Course Prerequisite
None
Language of Delivery
English
Delivery Methods
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Who should attend?
All staff members.
Duration
1 Day
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | What is Emotional Intelligence The importance of Emotions Emotions and the Brain Models of Emotional Intelligence Goleman’s EI Competencies Self Awareness Self-Management (Self-Control, Reflection, Reframing, Trustworthiness, Conscientiousness, Adaptability) Social Awareness (Empathy, Awareness and Acknowledgement, Sensitivity) Social Skills (Influence, Leadership, Communication, Change, Conflict, Teamwork & Collaboration) |
| Module 2 | Skills in Emotional Intelligence How to Accurately Perceive Emotions Understand Emotional Meanings Manage Emotions |
| Module 3 | Verbal Communication Skills Focused Listening Asking Questions |
| Module 4 | Non-Verbal Communication Skills Body Language – The signals you send to others |
| Module 5 | Social Management & Responsibility Benefits of Emotional Intelligence Decisions Relationships Health Articulate your Emotions Using Language |
| Module 6 | Tools to Regulate your Emotions Seeing the Other Side Self-Management & Self-Awareness Giving in Without Giving Up |
| Module 7 | Gaining Control Using Coping Thoughts Using Relaxation Techniques |
| Module 8 | Understand Emotions and How to Manage Them in the Workplace Role of Emotional Intelligence at Work Disagreeing Constructively |
| Module 9 | Optimism Pessimism The Balance between Optimism & Pessimism |
| Module 10 | Making an Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive |