SOFT SKILLS
Being able to communicate clearly, coordinate and motivate staff, as well as plan tasks effectively are vital skills that all managers need.
Overview & objectives
In today’s hyper-competitive business climate, managers who help employees achieve their individual potential stand to get – and stay – ahead. This course will focus on Effective Leadership, Teambuilding, Problem-Solving, Motivation and Communication.
Duration
1 Day
Who should attend?
Existing Managers / Existing Team Leaders / Existing Supervisors.
Course Prerequisite
None.
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | Role of Leadership Characteristics of Effective Leaders Leadership Skills Vision and Goals Communicate and Support Vision Implement Vision |
| Module 2 | Employee Roles Employee Priorities Employee Motivation Employee Apathy Motivate Yourself Setting & Achieving Goals and Objectives Delegation |
| Module 3 | Decision-making and Problem Solving Leading during Change Resolve Conflict Effects of Change Failures and Mistakes |
| Module 4 | Attributes of a Good Leader Qualities of Leadership Appraisals Lead by Example Manage Time and Reduce Stress |
| Module 5 | Adair’s Rules in Motivating People The 50:50 Rule Getting the Best from People Most common Mistakes made by Managers Creativity and Innovation |