Managing Conflict & Positive Assertiveness

SOFT SKILLS

Working on your personal development is not only essential for your own self-improvement, but can also help you thrive professionally.

Managing Conflict & Positive Assertiveness

Managing Conflict
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Overview

Being able to effectively manage conflict can often determine the success or failure of an organisation. Conflict in itself is not necessarily a bad thing – it is our reaction to conflict that creates either a negative or a positive outcome. Let’s stop for a moment and look for the warning signs in people’s behavioural patterns before they get out of hand.

Objectives

  • Recognise Potential Conflict Situations
  • Employ various conflict handling strategies and styles
  • Manage Constructive and Destructive Conflict effectively
  • Develop Assertiveness

Course Prerequisite

Good understanding of English

Language of Delivery

English

Delivery Methods

Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.

Who should attend?

Anyone who needs information on effective ways to deal with “challenging” people, whether they are fellow workers, aggressive managers, customers or suppliers.

Duration

1 Day

Includes:

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

Course outline