Managing Conflict & Assertiveness

SOFT SKILLS

Working on your personal development is not only essential for your own self-improvement, but can also help you thrive professionally.

Managing Conflict & Positive Assertiveness

Managing Conflict
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Overview & objectives

This workshop is a guide to encourage you to stop for a moment, to look for the warning signs in people’s behavioural patterns before they get out of hand and disrupt others and the relationships essential to the smooth running of the workplace, and to analyse what it is that makes them tick.

Duration

1 Day

Who should attend?

Who should attend? Anyone who needs information on effective ways to deal with difficult people, whether they are fellow workers, aggressive managers, customers or suppliers.

Course Prerequisite

None.

Includes:

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

Course outline