Being able to effectively manage conflict can often determine the success or failure of an organisation. Conflict in itself is not necessarily a bad thing – it is our reaction to conflict that creates either a negative or a positive outcome. Let’s stop for a moment and look for the warning signs in people’s behavioural patterns before they get out of hand.
Good understanding of English
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Anyone who needs information on effective ways to deal with “challenging” people, whether they are fellow workers, aggressive managers, customers or suppliers.