Managing Conflict & Positive Assertiveness

Managing Conflict & Positive Assertiveness

Overview & Objectives

This workshop is a guide to encourage you to stop for a moment, to look for the warning signs in people’s behavioural patterns before they get out of hand and disrupt others and the relationships essential to the smooth running of the workplace, and to analyse what it is that makes them tick.

Course Outline

This course consists of 6 modules
Module 1What is Conflict?
Understand what makes us Tick?
Understanding Yourself
Develop your Emotional Intelligence
Different Styles of Behaviour
Module 2The 10 Most Unwanted Behaviours
Coping with Different Problem People
Step into their shoes and accept differences
Display Leadership
Module 3Positive Attitude
Responding to Conflict
Use the right tool for the situation
Module 4Develop your Assertiveness
The Significance of Body Language
Module 5How to Say “No”
Deal with Difficult Clients
Module 6You’re in Control Now
Develop your Skills
Resolve Conflict effectively

Managing Conflict & Positive Assertiveness

Who should attend?

Anyone who needs information on effective ways to deal with difficult people, whether they are fellow workers, aggressive
managers, customers or suppliers.

Course Prerequisite



1 Day


R1 595,00 (excl. VAT)


  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire
Download Course Information

Managing Conflict & Positive Assertiveness

Course Schedule

View the available course dates