SOFT SKILLS
Kickstart your career with one of our professional training development courses.
Overview
Meetings are an important tool in the successful management of business activities. To ensure best outcomes, focus on effective planning, smooth running and accurate minutes.
Objectives
- Defining an Effective Meeting
- Planning an Effective Meeting
- Developing an Agenda
- Compile Accurate Minutes
- Dealing with Common Meeting Problems
Course Prerequisite
Read, Write & Understand English
Language of Delivery
English
Delivery Methods
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Who should attend?
Secretaries, Personal Assistants, Staff submitting tenders & proposals, Junior & Middle Managers, Health & Safety Officers.
Duration
1 Day
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | Defining an Effective Meeting Problems with Meetings Evaluate a Meeting Planning an Effective Meeting Objective of a Meeting Face-to-Face or Virtual? Advantages of Virtual Meetings Disadvantages of Virtual Meetings The Golden Rules of Effective Meetings Cycle of a Meeting Selecting Participants |
| Module 2 | Arranging & Planning a Meeting Facilities & Equipment Guidelines Size of Meetings The Venue Guidelines for Visual Aids Choosing a Meeting Time Conference Calls Meeting Checklist- Before the Meeting Meeting Checklist – Attending the Meeting Three Key Roles in Meetings Receiving Apologies Sections of a Meeting Setting the Procedure Working with the Administrator Documentation Associated with Meetings Notice of a Meeting |
| Module 3 | The Meeting Leader’s Role Setting Meeting Ground Rules Major Components of a Meeting Structuring Information Meetings Structuring Decision-Making Meetings Leadership in Meetings Productive Discussions Tips for Generating Discussion Opening a Meeting Managing Agenda Items Closing a Meeting Handling Difficult Situations Understanding Conflict Managing Conflict |
| Module 4 | What’s on the Agenda? Why have an Agenda? Constructing the Agenda Objective Agenda Agenda Layout Agenda Styles Agenda Checklist |
| Module 5 | The Mechanics of Writing Taking Notes The Message, not the Words Structuring Notes Writing the Minutes Useful Words for Minutes Styles of Minutes |
| Module 6 | Business English for Minutes Sentences / Paragraphs Plain English Problem Punctuation Ten Steps of Good Business Writing Building Confidence as the Minute Taker Meeting Terminology |