COMPUTER SKILLS
Computer skills are a valuable addition to any employee’s personal portfolio and can greatly increase your desirability to employers.
Overview
This one-day course is designed to help a delegate to enhance, edit and organise electronic messages.
Objectives
- Creating, Sending, Editing, Forwarding and Replying to Messages
- Change delivery options
- Creating Signature and using Themes
- Using Calendars
- Using Tasks / Using Notes
- Using Search Engines
- Working with Rules and Conditional Formatting
Course Prerequisite
MS Windows & Internet (Introduction)
Language of Delivery
English
Delivery Methods
Course is facilitated by a competent & experienced subject matter trainer, who utilises the following techniques to ensure that the session is practical and experiential: Questions; Discussion; Exercises & Assessments.
Who should attend?
General workers, Tea Ladies, Cleaners, Drivers & Delivery people, or anyone who has had no exposure to using a PC.
Duration
1 Day
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | Start Ms Outlook The Outlook Window Folder Pane The Inbox The View Bar Using Peeks Reading Pane Outlook Today Read E-Mail Print Messages Delete A Message |
| Module 2 | Contacts & Address Book Add A Contact Edit Contact Information Remove a Contact from the Contacts List Copy Contacts from Email Sort Contacts Search for Contacts Edit Contact Information Add a Contact from the Same Company Create a Contact Group Find the Geographical Location of a Contact Forward Contacts to Outlook Users Arranging Contacts into Categories Assign a Task to a Contact Print Contact Information |
| Module 3 | Create & Send Email Select from the Address Book Enter an Address in a Message Email Addresses Add Blind Copies Format Messages Change the Text Alignment Add Bullets & Numbering Set Priority Spelling & Grammar Reply to Messages Forward Messages Junk E-Mail Other Message Options Mark Messages as Unread Flag Messages to Follow-Up Arrange the Inbox Add Categories to Messages Archive a Message Delete/Restore Messages Adding/Handling Attachments Previewing/Saving Attachments |
| Module 4 | Save a Draft Message Create Folders to Organize Emails Create Rules Creating/Using/Deleting Conditional Formatting Rules Delete/Copy/Move Items |
| Module 5 | Apply/Remove Themes Change the Default Font for all New Messages Create/Edit/Remove Signatures Use Multiple Signatures Encrypt a Single Message Encrypt all Messages Change the Importance & Sensitivity Settings Use Voting Buttons Custom Voting Buttons Delivery/Read Receipts Delay Message Delivery |
| Module 6 | Use the Calendar Move around the Calendar Create Appointments Schedule an Appointment Insert Appointments into a Message Categorize Appointments Delete/Restore Appointments Create Events Schedule an Event Create a Meeting Request The Scheduling Assistant Respond to an Invitation Propose New Times for Meetings Decline Meeting Requests Cancel a Meeting Recurring Appointments/Meetings/Events Recurrence Pattern Options Edit Recurring Appointments Change Calendar Settings Add an Additional Time Zone Add Holidays Print a Calendar |
| Module 7 | Create Tasks Edit/Delete Tasks Create Recurring Tasks Set a Reminder Set Task Categories Mark Tasks as Completed Delete Tasks Insert Tasks into Messages Task Views Assign Tasks Accept/Decline Assigned Tasks Track a Task Print a Task |
| Module 8 | Create Notes Delete Notes Categorize Notes Forward Notes Options for Viewing Notes Display a Note to the Desktop Print Notes |
| Module 9 | Microsoft Exchange Use Public Folders to Share Info Manage Another Person’s Calendar Create an Out of Office Reply Work Offline Work with Net Folders |