Office Administrator
SOFT SKILLS
Kickstart your career with one of our professional training development courses.
Overview & objectives
The aim of the course is to develop the knowledge, skills and capabilities for being an effective and efficient office administrator as well as the importance of being part of a team.
Duration
1 Day
Who should attend?
The course is suitable for junior secretaries, admin clerks, office managers, administrators, administrative assistants and admin support staff.
Course Prerequisite
None.
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | Role & Responsibilities of the Office Administrator Self-Image and Self Esteem Setting Goals Positive Attitude Dress Code and Grooming |
| Module 2 | Working as a Team Accountability Confidential information & Documents Office Stationery Stock Control Petty Cash |
| Module 3 | Customer Service Resolving Conflict Cultural Diversity Physical Differences in the Workplace Gender & Sexual Differences in the Workplace |
| Module 4 | Telephone Etiquette Basic Communication & Body Language Written Communication Tips for Organizing Your Paperwork Successful Diary Management Effective Calendar Management The Art of Filing Photocopying Handling Mail |
| Module 5 | Time & Stress Management Staying Motivated Safety & Security |