Overview
The aim of the course is to develop the knowledge, skills and capabilities for being an effective and efficient office administrator as well as the importance of being part of a team.
Office Administrator
Office Administrator
Course Outline
| This course consists of 5 modules | |
|---|---|
| Module 1 | Role & Responsibilities of the Office Administrator Self-Image and Self Esteem Setting Goals Positive Attitude Dress Code and Grooming |
| Module 2 | Working as a Team Accountability Confidential information & Documents Office Stationery Stock Control Petty Cash |
| Module 3 | Customer Service Resolving Conflict Cultural Diversity Physical Differences in the Workplace Gender & Sexual Differences in the Workplace |
| Module 4 | Telephone Etiquette Basic Communication & Body Language Written Communication Tips for Organizing Your Paperwork Successful Diary Management Effective Calendar Management The Art of Filing Photocopying Handling Mail |
| Module 5 | Time & Stress Management Staying Motivated Safety & Security |
Who should attend?
The course is suitable for junior secretaries, admin clerks, office managers, administrators, administrative assistants and admin support staff.
Course Prerequisite
None.
Duration
1 Day
Cost
R1 595,00 (excl. VAT)
Includes
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Download Course Information
Course Schedule
View the available course dates