An Office Administrator provides office and administrative support to either a team or individual. This role is vital for the smooth-running of a business. The aim of the course is to develop the knowledge, skills and capabilities for being an effective and efficient office administrator as well as the importance of being part of a team.
None.
English
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
The course is suitable for personal assistants, admin clerks, office managers, office administrators, administrative assistants, Receptionists, and admin support staff.
1 Day
Module 1 | Role & Responsibilities of the Office Administrator Self-Image and Self Esteem Positive Attitude toward self and the position Professional Appearance: Dress Code and Grooming Understanding Body Language & Gestures |
Module 2 | Importance of Teamwork Taking Initiative & being Proactive Take Responsibility Be Accountable Dealing with criticism Resolving Conflict |
Module 3 | Telephone Techniques & Procedures Office Stationery/Supplies Managing Petty Cash Stock Control Working with Couriers |
Module 4 | Tips for Organizing Your Paperwork Confidential Information & Documents Successful Diary Management Effective Calendar Management Analysing the requirements of a filing system Applying the rules of filing Controlling access to files Electronic Filing Photocopying Handling Mail |
Module 5 | Customer Service (Internal & External) Handling Customer Complaints Arranging Meetings Organising Minor Events |
Module 6 | Time & Work-Flow Management Planning work and how it saves time Setting Goals & Objectives Setting Deadlines Working according to Priorities Pointers on Managing Stress Staying Motivated Additional: General Office Safety & Security |