Office Administrator

Office Administrator

Overview

The aim of the course is to develop the knowledge, skills and capabilities for being an effective and efficient office administrator as well as the importance of being part of a team.

Course Outline

This course consists of 5 modules
Module 1Role & Responsibilities of the Office Administrator
Self-Image and Self Esteem
Setting Goals
Positive Attitude
Dress Code and Grooming
Module 2Working as a Team
Accountability
Confidential information & Documents
Office Stationery
Stock Control
Petty Cash
Module 3Customer Service
Resolving Conflict
Cultural Diversity
Physical Differences in the Workplace
Gender & Sexual Differences in the Workplace
Module 4Telephone Etiquette
Basic Communication & Body Language
Written Communication
Tips for Organizing Your Paperwork
Successful Diary Management
Effective Calendar Management
The Art of Filing
Photocopying
Handling Mail
Module 5Time & Stress Management
Staying Motivated
Safety & Security

Office Administrator

Who should attend?

The course is suitable for junior secretaries, admin clerks, office managers, administrators, administrative assistants and admin support staff.

Course Prerequisite

None.

Duration

1 Day

Cost

R1 595,00 (excl. VAT)

Includes

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire
Download Course Information

Office Administrator

Course Schedule

View the available course dates