Office Etiquette & Ethics

Office Etiquette & Ethics


The rules of Office Effectiveness & Office Etiquette play a fundamental role in keeping the wheels of a business turning smoothly, and often contribute to business success.

Course Outline

This course consists of 4 modules
Module 1Self-Esteem / Positive Attitude
Personality & Self-Image
Good Manners & Office Etiquette
Etiquette on Personal Space
Body Language
Professional Presence – Dress Code & Grooming
Module 2Conflict Handling
Personality Types
Balance between Aggression & Assertiveness
Respecting Racial & Ethnic Differences in the Workplace
Physical Differences in the Workplace
Gender & Sexual Differences in the Workplace
Handling Stress in the Workplace
Module 3Teamwork
Appropriate use of the Internet
Ethical dilemmas
Personal Issues in the Workplace
Introductions and Conversations
Module 4Telephone Courtesy
E-mail Etiquette
Open-plan Office Etiquette
Meeting Etiquette
Business Functions
Etiquette on Business Travel

Office Etiquette & Ethics

Who should attend?

Office Administrators, All Office Personnel, New Appointees/Recruits

Course Prerequisite



1 Day


R1 595,00 (excl. VAT)


  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire
Download Course Information

Office Etiquette & Ethics

Course Schedule

View the available course dates