Office Upkeeping (Tea Ladies & Cleaners)

Office Upkeeping (Tea Ladies & Cleaners)


The objective of the course is to empower and motivate the cleaners & tea ladies and for them to acquire the skills to have better control of the kitchen, bathroom, boardroom and general office environment.

Course Outline

This course consists of 21 Topics
Topic 1Attitude & Self Image
Topic 2Dress Code & Grooming
Topic 3Body Language
Topic 4Etiquette in the Office
Topic 5How to Deal with Complaints
Topic 6Effective Communication Skills
Topic 7Basic Telephone Skills
Topic 8Customer Service
Topic 9How to use your Time effectively
Topic 10Handling Stress
Topic 11Serving Tea to colleagues and clients
Topic 12Kitchen Hygiene
Topic 13Bathroom Hygiene
Topic 14Setting up the Boardroom
Topic 15Cleaning Offices
Topic 16General Stock Control
Topic 17Ten Golden Rules of Cleaning
Topic 18Stopping Dirt at the Door
Topic 19Clearing out Clutter
Topic 20Cleaning Tools & Products
Topic 21Encyclopedia of Everyday Office Cleaning

Office Upkeeping (Tea Ladies & Cleaners)

Who should attend?

Cleaners / Tea Ladies / Canteen Staff

Course Prerequisite



1 Day


R1 595,00 (excl. VAT)


  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire
Download Course Information

Office Upkeeping (Tea Ladies & Cleaners)

Course Schedule

View the available course dates