Overview

Offering a fresh and clean environment in the workplace is not just good for health but also increase the productivity of employees. Most importantly, it helps in maintaining a good impression of your business on your customers.

Objectives

Delegates will:

• Learn and implement efficient and effective office cleaning practices, covering workstations, common areas, and restrooms
• Understand and adhere to safety and hygiene standards in office cleaning, creating a safe and healthy workspace
• Develop customer service skills to provide excellent refreshment services, considering preferences and dietary restrictions
• Learn to set up refreshment areas professionally, considering arrangement, cleanliness, and presentation
• Enhance communication skills for interacting with colleagues, clients, and team members, fostering teamwork in office upkeeping
• Gain proficiency in handling office cleaning and refreshment equipment, including proper usage and basic maintenance
• Develop problem-solving skills to address unexpected issues, such as spills or shortages, during office upkeeping

Course Prerequisite

Read, Write & Understand English

Language of Delivery

English

Delivery Methods

Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.

Who should attend?

Cleaning Staff / Office Support Staff / Facility Management Team / Receptionists and Front Desk Personnel

Duration

1 Day

Includes:

• Comprehensive Manual
• Lunch & Refreshments (not applicable to on-site training)
• Electronic Certificate (on successful completion of the course)
• Electronic Trainer Feedback Report
• Electronic Delegate Feedback Questionnaire

Course outline