This course is designed to equip delegates with the knowledge and skills necessary to effectively manage performance within their teams or organisations. Through a blend of interactive lectures, case studies, and practical examples/exercises, delegates will explore key concepts such as setting performance expectations, providing constructive feedback, conducting performance appraisals, addressing performance issues, and fostering a culture of continuous improvement.
None
English
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
This course is ideally suited for Managers, Supervisors, Team Leaders, and HR Professionals who are responsible for overseeing the performance of employees within their teams or departments.
1 Day
Module 1 | Overview of Performance Management |
Module 2 | What is Performance Management? How does Performance Management Work? Model of Standards Annual Employee Appraisal Document Coaching |
Module 3 | Three Phase Process Phase 1: Unfreezing Phase 2: Change Phase 3: Freezing Assessments Types of Assessments Performance Reviews (The Steps) |
Module 4 | Goal Setting Smart Goals Monitor Results |
Module 5 | Establishing Performance Goals Strategic Planning Job Analysis Motivation |
Module 5 | 360 Degree Feedback What is 360 Feedback Traditional Performance Reviews |
Module 6 | Competency Assessments Competency Assessments Defined Implementation (Steps) Final Destination |
Module 7 | Kolb’s Learning Cycle Experience Observation Conceptualisation Experimentation |
Module 9 | Manage Good & Poor Performance Managing Teams The Good and the Bad of using Teams Kinds of Teams Work Team Characteristics Enhancing Work Team Effectiveness Manage Good Performance Identify Good Performance Reward Good Performance Peter Principle Manage Poor Performance Confront an Instance of Poor Performance Coach a Poor Performer to Improve |
Module 10 | Motivation Key Factors The Motivation Organisation Identifying Personal Motivators Evaluating & Adapting |
Module 11 | The Performance Journal Record Goals and Accomplishments Linking with your Employees or Managers Implementing a Performance Coach Coaching Assessments |
Module 12 | Creating a Performance Plan Desired Results Prioritisation Measure Evaluation |