Performance Management

SOFT SKILLS

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Performance Management

Performance Management
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Overview

This course is designed to equip delegates with the knowledge and skills necessary to effectively manage performance within their teams or organisations. Through a blend of interactive lectures, case studies, and practical examples/exercises, delegates will explore key concepts such as setting performance expectations, providing constructive feedback, conducting performance appraisals, addressing performance issues, and fostering a culture of continuous improvement.

Objectives

  • Define performance management
  • Understand how performance management works and the tools to make it work
  • Learn the three phases of performance management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management
  • Identify Kolb’s Learning Cycle
  • Recognise the importance of motivation
  • Develop a performance journal and performance plan

Course Prerequisite

None

Language of Delivery

English

Delivery Methods

Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.

Who should attend?

This course is ideally suited for Managers, Supervisors, Team Leaders, and HR Professionals who are responsible for overseeing the performance of employees within their teams or departments.

Duration

1 Day

Includes:

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

Course outline

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