Emotional Intelligence

Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. Emotional Intelligence is an extremely important skill to have for personal and professional success. This workshop will help increasing your emotional intelligence to exceed your goals and achieve your fullest potential.

Duration: 1 Day
Who should attend? All staff members.
Course Prerequisite: None

Course Outline

Topic 1
What is self-management, self-awareness, self-regulation, self-motivation, and empathy and how do I practice it in my everyday life?

Topic 2
Your emotions – understand them, use them and manage them.

Topic 3
The importance of verbal communication.

Topic 4
How to positively communicate with others in a non-verbal manner.

Topic 5
What are the benefits of developing your emotional intelligence?

Topic 6
How do I use emotional intelligence in the workplace?

Topic 7
Glass half full or half empty? How to create a healthy balance between optimism and pessimism.

Topic 8
How to positively impact others in your life, in your workplace and in the world

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

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Course Schedule

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