Management for New Leaders (Supervisor/Teamleader)

Each person has unique capabilities and talents, strengths and weaknesses – and feelings. This workshop will help each delegate to do a better job at managing employees and creating a workplace that supports the goals of the company.

Duration: 1 Day
Who should attend? New Leaders or Managers / Supervisors / Team Leaders
Course Prerequisite: None

Course Outline

  • Settling into your New Job
  • Managing People
  • Building Great & Productive Teams
  • Set Goals and Targets
  • Developing Leadership Skills
  • Body Language and Stress Management
  • Assertive Communication
  • Interacting with Others (Listening / Feedback / Managing Conflict)
  • Manage Good Performance
  • Manage Poor Performance
  • Assign work and Delegate to Individuals and Teams
  • Leading, Attending and achieving Goals in Meetings
  • Identify your Customers and meeting their needs
  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

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Course Schedule

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