This workshop is a guide to encourage you to stop for a moment, to look for the warning signs in people’s behavioural patterns before they get out of hand and disrupt others and the relationships essential to the smooth running of the workplace, and to analyse what it is that makes them tick.
Duration: 1 Day
Who should attend? Anyone who needs information on effective ways to deal with difficult people, whether they are fellow workers, aggressive
managers, customers or suppliers.
Course Prerequisite: None