Office Administrator

The aim of the course is to develop the knowledge, skills and capabilities for being an effective and efficient office administrator as well as the importance of being part of a team.

Duration: 1 Day
Who should attend? The course is suitable for junior secretaries, admin clerks, office managers, administrators, administrative assistants and admin support staff.
Course Prerequisite: None

Course Outline

  • Role & Responsibilities of the Office Administrator
  • Self-Image and Self Esteem
  • Setting Goals
  • Positive Attitude
  • Dress Code and Grooming
  • Working as a Team
  • Accountability
  • Confidential information & Documents
  • Office Stationery
  • Stock Control
  • Petty Cash
  • Customer Service
  • Resolving Conflict
  • Cultural Diversity
  • Physical Differences in the Workplace
  • Gender & Sexual Differences in the Workplace
  • Telephone Etiquette
  • Basic Communication & Body Language
  • Written Communication
  • Tips for Organizing Your Paperwork
  • Successful Diary Management
  • Effective Calendar Management
  • The Art of Filing
  • Photocopying
  • Handling Mail
  • Time & Stress Management
  • Staying Motivated
  • Safety & Security
  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

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Course Schedule

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