Duration: 1 Day
Who should attend? The course is suitable for junior secretaries, admin clerks, office managers, administrators, administrative assistants and admin support staff.
Course Prerequisite: None
Course Outline
- Role & Responsibilities of the Office Administrator
- Self-Image and Self Esteem
- Setting Goals
- Positive Attitude
- Dress Code and Grooming
- Working as a Team
- Accountability
- Confidential information & Documents
- Office Stationery
- Stock Control
- Petty Cash
- Customer Service
- Resolving Conflict
- Cultural Diversity
- Physical Differences in the Workplace
- Gender & Sexual Differences in the Workplace
- Telephone Etiquette
- Basic Communication & Body Language
- Written Communication
- Tips for Organizing Your Paperwork
- Successful Diary Management
- Effective Calendar Management
- The Art of Filing
- Photocopying
- Handling Mail
- Time & Stress Management
- Staying Motivated
- Safety & Security
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
