Office Etiquette & Ethics

The rules of Office Effectiveness & Office Etiquette play a fundamental role in keeping the wheels of a business turning smoothly, and often contribute to business success.

Duration: 1 Day
Who should attend? Office Administrators, All Office Personnel, New Appointees/Recruits
Course Prerequisite: None

Course Outline

  • Self-Esteem / Positive Attitude
  • Personality & Self-Image
  • Good Manners & Office Etiquette
  • Etiquette on Personal Space
  • Body Language
  • Professional Presence – Dress Code & Grooming
  • Conflict Handling
  • Personality Types
  • Balance between Aggression & Assertiveness
  • Respecting Racial & Ethnic Differences in the Workplace
  • Physical Differences in the Workplace
  • Gender & Sexual Differences in the Workplace
  • Handling Stress in the Workplace
  • Teamwork
  • Appropriate use of the Internet
  • Ethical dilemmas
  • Personal Issues in the Workplace
  • Introductions and Conversations
  • Telephone Courtesy
  • E-mail Etiquette
  • Open-plan Office Etiquette
  • Meeting Etiquette
  • Business Functions
  • Etiquette on Business Travel
  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

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Course Schedule

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