Office Upkeeping (Tea Ladies & Cleaners)

The objective of the course is to empower and motivate the cleaners & tea ladies and for them to acquire the skills to have better control of the kitchen, bathroom, boardroom and general office environment.

Duration: 1 Day
Who should attend? Cleaners / Tea Ladies / Canteen Staff
Course Prerequisite: None

Course Outline

Topic 1
Attitude & Self Image

Topic 2
Dress Code & Grooming

Topic 3
Body Language

Topic 4
Etiquette in the Office

Topic 5
How to Deal with Complaints

Topic 6
Effective Communication Skills

Topic 7
Basic Telephone Skills

Topic 8
Customer Service

Topic 9
How to use your Time effectively

Topic 10
Handling Stress

Topic 11
Serving Tea to colleagues and clients

Topic 12
Kitchen Hygiene

Topic 13
Bathroom Hygiene

Topic 14
Setting up the Boardroom

Topic 15
Cleaning Offices

Topic 16
General Stock Control

Topic 17
Ten Golden Rules of Cleaning

Topic 18
Stopping Dirt at the Door

Topic 19
Clearing out Clutter

Topic 20
Cleaning Tools & Products

Topic 21
Encyclopedia of Everyday Office Cleaning

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

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Course Schedule

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