Reception / Frontline

A receptionist or frontline person is the “gate-way” to every company. The objective of the course is for the receptionist to acquire the skills of dealing with different character types both telephonically and face-to-face.

Duration: 1 Day
Who should attend? Everyone who deals with customers both telephonically and face-to-face.
Course Prerequisite: None

Course Outline

Module 1
Front Desk – Making a Good Impression

Module 2
Dress Code / Grooming / Attitude

Module 3
Dealing with Difficult Customers

Module 4
Time & Stress Management

Module 5
Working in a Diverse Environment

Module 6
Conflict in the Workplace

Module 7
Customer Service

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course) Electronic
  • Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

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Course Schedule

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