A receptionist or frontline person is the “gate-way” to every company. The objective of the course is for the receptionist to acquire the skills of dealing with different character types both telephonically and face-to-face.
Duration: 1 Day
Who should attend? Everyone who deals with customers both telephonically and face-to-face.
Course Prerequisite: None
Front Desk – Making a Good Impression
Dress Code / Grooming / Attitude
Dealing with Difficult Customers
Time & Stress Management
Working in a Diverse Environment
Conflict in the Workplace