The telephone is a vital tool of communication between a company and a client. The course objective is to develop practical telephone skills and to improve communication.
Properly used – the phone is a friend, badly used – it becomes the enemy!
Duration: 1 Day
Who should attend? Every one who deals with customers on a telephone:
Frontline, Switchboard, Call Centre, Client Services, Admin, Debtors, Creditors, all Departments.
Course Prerequisite: None