This course equips participants with the skills and strategies necessary to effectively identify, analyse, and resolve complex problems and make sound decisions in both personal and professional contexts.
Good understanding of English
English
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions
This course is beneficial for individuals across various levels and roles within an organisation, e.g. Managers and Leaders / Project Managers / Team Members and Employees / Human Resources (HR) Professionals / Entrepreneurs and Business Owners / Students.
1 Day
Module 1 | The Problem Solving Method: What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? |
Module 2 | Information Gathering: Understanding Types of Information Identifying Key Questions Methods of Gathering Information |
Module 3 | Problem Definition: Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analysing the Problem Writing the Problem Statement |
Module 4 | Preparing for Brainstorming: Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity |
Module 5 | Generating Solutions (I): Brainstorming Basics Brainwriting and Mind Mapping Use the Six Thinking Hats |
Module 6 | Analysing Solutions: Developing Criteria Analysing Wants and Needs |
Module 7 | Selecting a Solution: Doing a Final Analysis What Can Go Wrong |
Module 8 | Planning Your Next Steps: Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting |
Module 9 | Recording Lessons Learned: Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements |