Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. Etiquette is respect, good manners, and good behaviour. The rules of Business Etiquette play a fundamental role in keeping the wheels of a business turning smoothly, and often contribute to business success.
None.
English
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Office Administrators, All Office Personnel, New Appointees/Recruits
1 Day
Module 1 | Know Yourself Positive Attitude Personality & Self-Image Honesty & Trustworthiness Integrity & Respect Reliability Responsibility & Accountability Commitment Basic Good Manners Etiquette on Meeting, Greeting & Farewells The Importance of Names Making Small Talk Etiquette on Touch & Personal Space The Role of Body Language Confidence & Ego Professional Presence – Dress Code & Grooming |
Module 2 | Understanding People & Personality Types Balance between Aggression & Assertiveness Using “I” messages Respectful communication Being Polite Communicating in an Open Plan Office Conflict Handling Respecting Racial & Ethnic Differences in the Workplace Physical Differences in the Workplace Gender & Sexual Differences in the Workplace Handling Stress in the Workplace |
Module 3 | The Importance of Customer Service The Essence of Teamwork Using the Internet Using the Printer Stationery Confidentiality Punctuality Lunch Breaks Ethical dilemmas Personal Issues in the Workplace Being Organised Meeting Deadlines |
Module 4 | Effective Communication Introductions and Conversations Telephone Courtesy E-mail Etiquette Open-plan Office Etiquette Chewing Gum Staff functions & Alcohol Shouting in the Office Addressing Seniors Entering your Bosses Office |
Module 5 | Meeting Etiquette Boardroom Protocol Business Functions Etiquette on Business Travel Final Pointers on Office Etiquette |