To reserve a seat(s) the training co-ordinator completes the PST enrolment form and return this forms together with the signed terms and conditions to the sales executive, the booking form with include the delegate(s) details, course name(s) and training date(s).
Companies making use of purchase order numbers should also include this.
Once the sales executive receives the completed enrolment form, a confirmation e-mail will be send to the training co-ordinator informing him/her that the seat(s) has been reserved, this e-mail will also include a student information page, with information regarding the training day, as well as a map with directions to our premises.
Thereafter the booking will go to PST’s Administration Department who will issue a formal confirmation including the tax invoice within two working days and e-mail it, again to the training co-ordinator.
The invoice should be checked by the training co-ordinator making sure that all details are correct as far as training courses, dates and delegates attending are concerned.
Once the training co-ordinator is positive that all the information on the invoice is correct, it is his/her responsibility to make sure that this tax invoice is handed to the correct person responsible for payment, making sure that the Invoice Number is noted as reference for payment.
The training co-ordinator is responsible for communicating the training details to each student.
Training commences at 08h30 promptly at our premises, concluding at approximately 16h00 daily with breaks for tea and lunch.
Training co-ordinators should make sure that learners are aware of the training times and that they should arrive at least 20 minutes prior to commencement of the course (08h10).
If students arrive later than 08h30, they will not be admitted into the class as late arrivals disturb the other delegates attending the course and the client will still be responsible for the training fee.
When the training co-ordinator anticipates any late arrivals, he/she should contact the relevant sales executive timeously.
When training takes place on-site, alternative training times can be arranged.
After training has been completed and the payment for such training has been received, an e-mail will be send to the training co-ordinator which will include the following: electronic training certificate(s), feedback from the facilitator as well as the student’s feedback questionnaire(s).