Reception / Frontline

Reception / Frontline

Overview

A receptionist or frontline person is the “gate-way” to every company. The objective of the course is for the receptionist to acquire the skills of dealing with different character types both telephonically and face-to-face.

Course Outline

This course consists of 7 modules
Module 1Front Desk - Making a Good Impression
Module 2Dress Code / Grooming / Attitude
Module 3Dealing with Difficult Customers
Module 4Time & Stress Management
Module 5Working in a Diverse Environment
Module 6Conflict in the Workplace
Module 7Customer Service

Reception / Frontline

Who should attend?

Everyone who deals with customers both telephonically and face-to-face.

Course Prerequisite

None.

Duration

1 Day

Cost

R1 595,00 (excl. VAT)

Includes

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire
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Reception / Frontline

Course Schedule

View the available course dates