Reception / Frontline

SOFT SKILLS

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Reception / Frontline

Reception / Frontline
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Overview

A good first impression counts, and as the initial point of human contact for any business a receptionist needs to create a welcoming yet professional image. After all, a warm greeting by a receptionist can speak volumes about how the company will treat its customers.

Objectives

  • Monitoring the maintenance of a clean and safe reception area
  • Monitoring the presentation of the reception area
  • Monitoring the implementation of security procedures in the reception area
  • Dealing with difficult customers

Course Prerequisite

None.

Language of Delivery

English

Delivery Methods

Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.

Who should attend?

Everyone who deals with customers both telephonically and face-to-face.

Duration

1 Day

Includes:

  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire

Course outline