Sales Techniques (Incl. Telesales)

Sales Techniques


Selling as an activity is the act of convincing a prospect that your product or service is the correct one to satisfy their needs at the right price.

To be successful at selling, you need to learn to use the tools of the selling trade as effectively and as often as possible.

Course Outline

This course consists of 7 Modules
Module 1Introduction to Selling
Customers & Consumers
Customer Wants & Needs
Module 2The Process of Selling / Selling Cycle
Module 3Thriving as a Telephone-Sales Professional
Ten Phrases to Banish from your Vocabulary
Actions that Promote Phone-Sales Success
Module 4Prospecting your way to Success
The Art of Listening & Silence
Sales Correspondence
Sales Presentations
Module 5Guidelines for handling Objections
Coping with Complaints
Closing a Sale
Module 6Ensure Repeat Business
Buyer Behavior & Signals
Customer Service Tips
Module 7Stay Motivated for Success

Sales Techniques (Incl. Telesales)

Who should attend?

Sales Teams & Team Leaders

Course Prerequisite



1 Day


R1 595,00 (excl. VAT)


  • Comprehensive Manual
  • Lunch & Refreshments (not applicable to on-site training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Trainer Feedback Report
  • Electronic Delegate Feedback Questionnaire
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Sales Techniques

Course Schedule

View the available course dates