Soft Skills Catalogue

SOFT SKILLS

In the workplace, soft skills are considered a complement to hard skills, which refer to a person's knowledge and occupational skills. PST Training offers a wide range of soft skills courses.

Career Development

Reception / Frontline

Reception / Frontline

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Telephone Skills and Etiquette

Telephone Skills & Etiquette

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Office Etiquette

Professional Conduct in the Workplace – Business Etiquette

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Office Upkeeping

Office Upkeeping

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Office Administrator

Office Administrator

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Time Management

Manage Time and Stress for Better Performance

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Business Writing

Business Writing Essentials (incl. Report Writing)

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Meetings and Minute Taking

Manage Meetings & Minute Taking

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Effective Report Writing

Effective Report Writing

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Customer Service

Customer Interaction – Level 1

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Customer Interaction – Level 2

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Managing Conflict

Conflict Management Skills

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Assertiveness & Self Confidence

Assertiveness & Self Confidence

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Meetings and Minute Taking

Problem Solving & Decision Making

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Meetings & Minute Taking

Effective Communication (Intra- & Interpersonal Skills)

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Emotional Intelligence

Emotional Intelligence & Personal Mastery

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motivation

Growth Mindset, Motivation & Resilience

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Diversity & Equal Opportunities

Diversity & Inclusion in the Workplace

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Stock Control

Stock Control

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Sales & Marketing

Sales Techniques

Selling & Negotiation Skills

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Presentation Skills

Effective Public Speaking

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Leadership Development

Management for New Leaders

Supervisory Skills (New Leaders)

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Managerial Leadership

Managerial Leadership

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Situational Leadership

Situational Leadership

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Employment Equity

Employment Equity (EE) Committee Training

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Disciplinary Process in the Workplace

Disciplinary Process in the Workplace

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Performance Management

Performance Management

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Change Management

Change Management (How to Manage Change)

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Coaching & Mentoring

Coaching & Mentoring

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