SOFT SKILLS
Being able to communicate clearly, coordinate and motivate staff, as well as plan tasks effectively are vital skills that all managers need.
Overview & objectives
Each person has unique capabilities and talents, strengths and weaknesses – and feelings. This workshop will help each delegate to do a better job at managing employees and creating a workplace that supports the goals of the company.
Duration
1 Day
Who should attend?
New Leaders or Managers / Supervisors / Team Leaders.
Course Prerequisite
None.
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | What is Management? Research and Plan your New Job Engage with the Team Commitment & Individual Development How to Manage People Management Style Do’s & Don’ts on Manager Style The Difference between a Manager and a Leader Plan your Work & Plan your Day |
| Module 2 | Building Great & Productive Teams Understand the Concept of Teamwork Define the Team’s Role Build Team Spirit Motivate Teams Resolving Conflict in Teams Set Goals and Targets |
| Module 3 | Developing Leadership Skills Body Language Stress Management |
| Module 4 | Assertive Communication Interacting with Others Listening Feedback |
| Module 5 | Managing Teams Manage Good Performance Manage Poor Performance |
| Module 6 | Assign Work Delegate to Individuals and Teams Leading, Attending & Achieving Goals in Meetings |
| Module 7 | Understand the Concept of Customer Service Customer Loyalty Personal & Practical Needs of Customers Tips on Customer Service |