SOFT SKILLS
Being able to communicate clearly, coordinate and motivate staff, as well as plan tasks effectively are vital skills that all managers need.
Overview & objectives
Each person has unique capabilities and talents, strengths and weaknesses – and feelings. This workshop will help each delegate to do a better job at managing employees and creating a workplace that supports the goals of the company.
Duration
1 Day
Who should attend?
New Leaders or Managers / Supervisors / Team Leaders.
Course Prerequisite
None.
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | Settling into your New Job Managing People |
| Module 2 | Building Great & Productive Teams Set Goals and Targets |
| Module 3 | Developing Leadership Skills Body Language and Stress Management |
| Module 4 | Assertive Communication Interacting with Others (Listening / Feedback / Managing Conflict) |
| Module 5 | Manage Good Performance Manage Poor Performance |
| Module 6 | Assign work and Delegate to Individuals and Teams Leading, Attending and achieving Goals in Meetings |
| Module 7 | Identify your Customers and meeting their needs |