The telephone is a vital tool of communication between a company and a client. The course objective is to develop practical telephone skills and to improve communication. Properly used – the phone is a friend, badly used – it becomes the enemy!
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Everyone who deals with customers on a telephone: Frontline, Switchboard, Call Centre, Client Services, Debtors, Creditors, all Departments.