SOFT SKILLS
Kickstart your career with one of our professional training development courses.
Overview
Developing techniques to make more intelligent use of time, and to prioritise and effectively manage a challenging workload can lead to a more productive workforce getting more important work done in less time and with less stress!
Objectives
- Achieve better results through effective planning and clarifying objectives
- Use time management tools more effectively
- Set goals and prioritize them to determine if activities are goal-directed
- Become effective at delegating lower priority items
- Recognise the causes of procrastination
- Use practical techniques for organising work
- Reduce time spent in meetings yet contribute more effectively
Course Prerequisite
None.
Language of Delivery
English.
Delivery Methods
Course is facilitated by a competent subject matter trainer, who utilises a combination of the following techniques to ensure that the session is practical and experiential: Discussion; Role Play; Exercises & Case Studies; Videos/DVD’s; Games, Slide Shows & Written Questions.
Who should attend?
Receptionists; Sales Staff; Team Leaders; Supervisors & Middle Management.
Duration
1 Day
Includes:
- Comprehensive Manual
- Lunch & Refreshments (not applicable to on-site training)
- Electronic Certificate (on successful completion of the course)
- Electronic Trainer Feedback Report
- Electronic Delegate Feedback Questionnaire
Course outline
| Module 1 | Identify Time Management Profiles The Real value of Time Organise & Analyse Time The Role of Self-Management Time Wasting Personalities Disorganised Team Members Time Wasters |
| Module 2 | Understand the Principles of Time Management The 80/20 Principle The Process of Delegation Barriers to Delegation Failures in Delegation Prioritising Procrastination How to Get Rid of the Backlog Schedule your Activities Keep your desk clear Use a Diary Use of an Appointment Book Use of an Electronic Organiser Use of a Year Planner Schedule Appointments/Meetings/Events Plan and follow a Work Schedule General Time Savers |
| Module 3 | Draw up Time Efficient Work Plans Setting Goals and Objectives Difference between a Goal and an Objective Developing an Action Plan Planning Time Lines Create, Use and Maintain a Task List The Purpose of a Diary Work Schedules Work Rosters |
| Module 4 | Design your Office and Yourself Gadgets that will save you time Design a workable Filing System Avoid Information Overload Learn to say “No” Counter Stress Maintain a Healthy Work/Life Balance |
| Module 5 | Implement Efficient Work Plans Run and Attend more Effective Meetings When Attending Other People’s Meetings The Value of Information |
| Module 6 | Keeping on top of E-mail Organised & Disorganised People There’s No Ending |