Effective Communication (Intra- & Interpersonal Skills)

Overview

Effective communication is the cornerstone of strong workplace relationships and professional success. This course provides delegates with a comprehensive toolkit to enhance both intrapersonal and interpersonal communication skills.

By focusing on self-awareness, active listening, non-verbal cues, conflict resolution, and cultural competence, participants will gain the confidence to convey ideas clearly, adapt to diverse communication styles, and build collaborative, respectful workplace environments.

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Course Details

  • Total Modules: 5
  • Total Duration: 1 Day(s)
  • Languages Available:
    English
  • Prerequisites:
    • Ability to read, write and understand English

Objectives

On completion of this course, delegates will be able to:

  • Understand their own communication style, preferences, and areas for improvement.
  • Cultivate active listening skills to respond effectively to others.
  • Enhance verbal communication for clarity, articulation, and adaptability.
  • Manage awkward situations with professionalism and influence.
  • Interpret and apply non-verbal communication (body language, tone, gestures).
  • Apply strategies for addressing and resolving workplace conflict.
  • Recognise behavioural patterns and understand how people act and respond.
  • Strengthen cross-cultural communication skills for diverse workplaces.
  • Use digital communication tools (email, chat, video calls) effectively and professionally.

Delivery Methods

The course is facilitated by an experienced subject matter trainer, using a combination of:

  • Interactive Discussions
  • Role Plays & Case Studies
  • Practical Exercises
  • Videos & Slide Presentations
  • Games & Group Activities
  • Written Questions and Feedback

Who should attend?

This course is recommended for employees across all organisational levels and departments, including:

  • Managers & Leaders
  • Team Members
  • Customer Service Representatives
  • Sales & Marketing Teams
  • Human Resources Professionals
  • Administrative & Support Staff

Includes

  • Comprehensive Training Manual
  • Lunch & Refreshments (not applicable to on-site / online training)
  • Electronic Certificate (on successful completion of the course)
  • Electronic Delegate Feedback Questionnaire

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