Terms and Conditions of Registration

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Important information and documentation.

Terms and Conditions of Registration

Course Outlines

We can provide you with detailed course outlines of all the courses, which we present.

Course Registration / Enrolment

To book your course, please contact one of our training co-ordinators to confirm course availability and for a registration / enrolment form.

Once completed, please e-mail it back to our office. Please ensure that all completed information is legible and that the delegates’ names are correct.

A confirmation letter with full details, a map and a copy of the original invoice will be sent to you on receipt of registration. If you have not received this before the course or should you require any additional information, please contact one of our training co-ordinators.

Course Prerequisites

Your skill level will determine which courses you will be allowed to attend. If you require any assistance with course outlines (which clearly indicates the prerequisites for each course), please speak to one of our training co-ordinators. If delegates do not adhere to the course prerequisites, the company/individual will still be liable for the full course fees.

Cancellation / Postponement Policy

We have to be informed of all cancellations or postponements of courses, in writing, at least five working days in advance:

An e-mail can be sent to our general e-mail address:

As soon as we have received your request, one of our sales consultants will reply with a confirmation.
Should you not have such a confirmation within 24 hours, it will be your responsibility to follow up the request telephonically, to ensure that if has been noted.

Your confirmation / postponement will only be valid if you are in possession of such a confirmation from our office. If not – you will be liable for the course fees.

Cancellations/Postponements made within five working days of course commencement date are unfortunately not acceptable and will result in yourself or your company being held responsible for the total training fee as registered for.

Non-payment or non-attendance does not constitute cancellation. No-shows will be charged the full registration fee. Refunds will not be offered. Substitutes are always welcome (at no extra charge) if the original attendee cannot attend, provided they meet die course pre-requisites.

PST Training reserves the right to cancel or reschedule courses due to low enrolment and is not liable for any costs incurred by clients as a result of it. The fees paid in this respect will not be refunded but credited to future training courses.

On the day of training: Time

Training commences at 08h30 promptly at our premises, concluding at approximately 16h00 with breaks for lunch and refreshments.

Please arrive at least 20 minutes prior to commencement of the course, to ensure that all formalities have been taken care of before the start of your training day. Delegates who arrive later than 08h30 will not be admitted into the training session, but will still be liable for the total training fee.

If you anticipate arriving late, please contact one of our training co-ordinators.

Identity Document

All students must bring a copy of their ID to the course.

Course Material

Please note that the class will be presented in English and all course material will be in English.

Copyright

All intellectual property rights in the materials distributed by PST Training are expressly reserved and any unauthorised duplication, publication or distribution is prohibited.

Certificates

Delegates will receive an electronic certificate (which is included in the training cost). Hard copies are available on request at an additional fee of R25.00 (Excl. VAT) per certificate. Certificates will not be posted – it has to be collected at our premises.

Dress Code

Whatever you feel comfortable in. Please bring a jacket or sweater because room temperature may vary.

Repeating a course

If you are repeating a course — please bring the original course manual you received, as additional manuals will not be supplied.

Payment

EFT’s or cash payments (no cheque payments) can be made to: PST Training (Pty) Ltd.

Banking Details

PST Training (Pty) Ltd
Standard Bank
Tygermanor Branch
Branch Code: 050410
Account Number: 071577262

You are required to pay in advance by EFT or C.O.D. (no cheque payments) on the first day of the course, unless an alternate arrangement has been pre-approved by PST Training.

Private Bookings

Payment for private bookings need to be made and confirmed (proof of payment) 5 working days before date of training.

If payment is made by direct deposit, kindly e-mail proof of payment to . The original VAT Invoice will be mailed to you.

PST Training reserves the right to refuse admission if payment is not received.

Non-payment / non-attendance does not constitute cancellation.

No certificates or feedback will be issued unless the course has been paid in full.

Complaints

Please direct any complaints to Marilee Laubscher on 082 894 6643.