Seminars

Seminars

BOOK YOUR PLACE ON ANY OF THESE EXCITING SEMINARS NOW!

Phone our consultants on:

(021) 914 0850

Course Outline

SEMINARS
E-MAIL ETIQUETTE
DatesOn Request
Topics CoveredE-mail Tips
Keeping on Top of E-mail
Writing great E-mails
Using E-mail Responsibly
Guidelines on Netiquette
Basic English Grammar in E-mails
EFFECTIVE TEAMWORK (incl. Accountability & Responsibility)
DatesOn Request
Topics CoveredWhat is a Team?
Understand the value of working in a Team
Know your Team Members
Building Trust
Insist on Accountability
Communication in a Team
Resolving Conflict
Motivating Teams
CALL CENTRE
DatesOn Request
Topics CoveredWhat is a Call Centre
Inbound/Outbound
What makes Good Call Centre?
Good Telephone Etiquette
Managing First Impressions
Link between Telephone and Customer
Customer Needs
Call-Handling Skills and Techniques
Answer & End a Call
Speaking and Listening on the Phone
Positive Attitude
Talking with Confidence
Using your Voice
Dealing with Difficult Situations
Staying Motivated to Succeed
Manage your Emotions and Stress
POSITIVE ATTITUDE, SELF-CONFIDENCE & ASSERTIVENESS
DatesOn Request
Topics CoveredChoose to be Happy
Knowing Yourself
Goal Setting
Effective Communication
Optimism & Kindness
Managing Difficult Relationships
Teamwork
Managing Stress
Finding Balance
Strive to be the best
STRESS MANAGEMENT
DatesOn Request
Topics CoveredWhat stress is and is not
Signs of Stress
Control your Physical Response to Stress
Control your Environment
Control your Time
Control your Attitude
Control your Mental Response to Stress
Manage Stress at Work
Manage Stress caused by Change
Manage Stress caused by Conflict
SETTING GOALS & PRODUCTIVE PLANNING
DatesOn Request
Topics CoveredTake Responsibility
Develop your Self Awareness
Deal with Problems
Deal with Criticism
Set Your Goals
Make your Goals Happen
Focus on Your Desired Outcome
Play to Your Strengths
Live Up to Your Self-Image
Learn from your Mistakes
Eight Basic Steps of Planning
The Benefits of Planning
Dangers in Planning
Why People Don’t Plan
How to Plan
Determine your Strengths & Weaknesses
Know what you want to do
Assign Priorities
Make a commitment
Stay Flexible
Eight Planning Strategies

Seminars

Duration

08h30 – 12h00 or 12h00 – 15h30

Location

PST Rosenpark, Bellville or On Site.

Cost

R770,00 (excl. VAT)

Includes

  • Seminar handouts
  • Training Folder and Pen
  • Refreshments
  • Attendance Certificate (PDF)
Please Note: Group Bookings Only

Venue: Our Offices
Number of Delegates Required: 10

Venue: On Site
Number of Delegates Required: 10

Download Course Information

Seminars