Emotional Intelligence & Personal Mastery

Overview

Emotional Intelligence (EI) is the ability to understand and manage one’s own emotions, as well as the emotions of others. It plays a vital role in building strong relationships, fostering collaboration, and positively influencing motivation and behaviour.

This course equips delegates with practical skills to master emotional intelligence, achieve personal growth, and apply EI strategies in the workplace for improved performance, leadership, and interpersonal effectiveness.

Course Details

Objectives

On completion of this course, delegates will be able to:

Define and practise self-management, self-awareness, self-regulation, self-motivation, and empathy.
Understand, use, and manage emotions effectively in personal and professional contexts.
Develop verbal and non-verbal communication skills for stronger interpersonal relationships.
Identify the benefits of emotional intelligence for decision-making, teamwork, and leadership.
Balance optimism and pessimism to maintain realistic positivity.
Positively influence others and create strong workplace connections.
Apply emotional intelligence to leadership, stress management, and conflict resolution.
Develop resilience strategies to stay composed under pressure.

Delivery Methods

The course is facilitated by a qualified subject matter trainer using a combination of:

Interactive Discussions
Role Plays & Case Studies
Practical Exercises
Video and Slide Presentations
Games & Group Activities
Written Questions and Reflection Activities

Who should attend?

This course is suitable for all employees across all levels, including:

Team Members & Office Personnel
Supervisors & Line Managers
Human Resources & Training Professionals
Customer Service Representatives
Senior Managers & Leaders

Includes

Comprehensive Training Manual
Lunch & Refreshments (not applicable to on-site / online training)
Electronic Certificate (on successful completion of the course)
Electronic Delegate Feedback Questionnaire

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